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Privacy Policy

Ollivier Signature Stays Ltd (Trading as Ollivier Relocates)

 

20 Wenlock Road, London, N1 7GU

Email: hello@ollivierrelocates.com

Last updated: 16th November 2025

 

1. Who We Are

Ollivier Signature Stays Ltd (“we”, “us”, “our”) provides short-term, mid-term and corporate accommodation services in the UK.

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We act as the data controller for the personal information we collect.

Ollivier Signature Stays Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.

ICO Registration Number: ZC005066

 

2. What Personal Data We Collect

From guests

  • Full name

  • Email address

  • Phone number

  • Home address (sometimes)

  • ID documents (passport or driving licence)

  • Company booking information (if relevant)

  • Stay or reservation details

  • Payment information (handled securely by Airbnb, Booking.com, VRBO, Stripe etc.)

 

From landlords and letting agents

  • Name

  • Email address

  • Phone number

  • Property addresses

  • Contract documents

  • Bank details (for rental payments)

 

From your website or online platforms

  • Form submissions (name, email, message)

  • Cookies and usage data

  • Website analytics (e.g. Google Analytics)

We only collect data that is necessary to provide our services.

 

3. How We Collect Personal Data

  • Website forms

  • Email or phone communication

  • Booking platforms (Airbnb, Booking.com, VRBO, Expedia etc.)

  • Payment processors (Stripe, Airbnb)

  • Letting agents or landlords

  • Company booking departments

  • ID verification tools if used (we will tell you at the time)

 

4. Why We Collect Personal Data (Lawful Basis)

To provide accommodation services

Lawful basis: Contract

We use your data to manage enquiries, confirm bookings, arrange stays, and communicate with you.

To meet legal or safety obligations

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Lawful basis: Legal obligation

For example: fire safety records, accounting requirements, or information needed by local authorities.

To run and improve our business

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Lawful basis: Legitimate interests

Communicating with landlords, cleaners, contractors, or guests to manage a stay or property.

For marketing (optional)

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Lawful basis: Consent

We will only send marketing messages if you explicitly opt-in.

 

5. Who We Share Personal Data With

We only share your data where necessary, including with:

  • Professional cleaners (only guest name/dates where required)

  • Maintenance contractors

  • Property landlords

  • Booking platforms

  • Payment processors

  • Accountants

  • Insurance companies (only if needed)

  • Law enforcement or regulatory authorities (when required by law)

We never sell your personal data.

 

6. How Long We Keep Data

  • Guest booking details: 6 years (accounting and legal requirements)

  • Contracts and landlord information: 7 years

  • Email enquiries: typically 12 months, unless part of an ongoing contract

  • CCTV footage (if applicable): normally 30 days, unless required for an investigation

 

7. How We Protect Your Data

We use secure systems and processes, including:

  • Encrypted cloud storage

  • Password-protected devices

  • Limited access for authorised personnel only

  • No unnecessary paper records

 

8. Cookies

Our website may use cookies for essential functions and analytics.

You can adjust your cookie settings through your browser at any time.

 

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (in certain situations)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent for marketing at any time

 

To exercise your rights, please contact:

 hello@ollivierrelocates.com

 

You can also make a complaint to the ICO: https://ico.org.uk

 

10. Contact Us

If you have questions about this Privacy Policy or how we use your data, please email:

 hello@ollivierrelocates.com

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